Same-day delivery until 18:00COA on every batch21+ · ID verified at the doorFree delivery on every orderLab-tested cannabis & functional fungi
Mushroom
Legal

Privacy policy

What we collect, why we hold it, and how long it stays. Written to be read rather than to protect us.

Last updated 9 Sep 2026

What we collect

Only what an order needs:

  • Name, email, phone and delivery address
  • A government ID image for age verification
  • Order history and payment status, never full card numbers
  • Basic analytics on which pages get used

Your ID document

Age verification is a licence condition, so we cannot skip it. The image is encrypted at rest, reachable by a small compliance team only, and never shared with brands, advertisers or data brokers. You can delete it under Account, ID & verification, at any time; the next order will simply ask for it again.

What we never do

We do not sell or share personal information for cross-context behavioural advertising, and we do not pass your purchase history to brands. Recommendations are computed on our own systems from your own orders.

How long we keep it

Order and compliance records are kept for the period the law requires, then destroyed. Everything else, addresses, saved items and marketing preferences, is deleted within 30 days of you closing your account.

Your rights

You can request a copy of your data, correct it, or ask us to delete everything the law lets us delete. Write to hello@newshrooms.com and we answer within 45 days, usually far sooner.

Still need a human?

Support reads every message. For anything about a delivery already on its way, open the order and use the tracking page.

    Cookies

    We need a few cookies to keep your bag, your shelf and your age check working. Anything beyond that — measuring which pages get used — only runs if you say yes. What we collect.